Once a month has started
Our group program is billed monthly. Once a month of classes has started, we do not offer a refund for that month.
Before a month begins
If you have paid for an upcoming month and your student has not yet joined any class in that month, you can ask for a refund of that payment. Just let us know before the month begins and we will take care of it.
No long term contract
There is no long term contract. You can stop at any time, and you will not be charged for the following month. If you want to stop, tell us before the next month begins.
How to ask for a refund
Please message us on WhatsApp or email us with your student’s name and the month you paid for. We will confirm by reply.
One on one sessions
You can cancel a one on one session up to 24 hours before it starts and you will receive a refund. If you cancel less than 24 hours before the session, we cannot offer a refund.
Other programs
This policy covers the monthly group program and one on one sessions. For the 10 Week Intensive, please message us before you enroll and we will confirm the terms in writing.
Questions
If anything here is unclear, ask before you pay. We would rather answer a question early than have a misunderstanding later. MindSpire Lab is operated by Mindspire Lab FZE, a company in the United Arab Emirates.